Frequently Asked Questions
When will my order ship?
Usually within 3 to 10 business days, depending on the size and whether it’s framed or not.
What’s the difference between the “image size” and the “overall size”?
The image size is the actual size of the image. The overall size includes any extra material that surrounds the image like mats, frames, or white border.
What is a “mounted & coated” art print?
A giclee print that is mounted to a piece of panel board and then coated with UV & water resistant finish that protects the print instead of glass — so no glare! The coating also adds a bit of texture which creates a nice vintage look.
Does the image on your website accurately portray the product I will receive?
Our website creates a digital representation of a custom product that hasn’t been built yet, so the finished product you receive may be slightly different than what appears in the preview. Due to inconsistencies in monitors and settings, we cannot guarantee that the color you see on your screen is an accurate portrayal of the true color. Also, keep in mind that different lighting conditions and types of lightbulbs in a room can alter the way a print looks.
Are the canvas prints stretched or mounted?
We don’t stretch canvas prints….instead we mount them to a piece of board. We do this because we’ve found that it is more durable and requires less maintenance. Over time (and due to changes in temperature and humidity), stretched canvas prints loosen and in order to correct the lag, the canvas would need to be taken out of the frame and re-stretched by a framer. This comes at a cost to you and is generally not a very convenient task. Aside from the maintenance, a stretched canvas is more susceptible to damage. If someone or something were to push up against it, it could puncture or dimple/dent the canvas. We’ve found that mounting canvas prints not only eliminates the maintenance required with canvas prints, but it also drastically decreases damages.
Will my framed art come ready to hang?
Yes, all of our framed pieces have a hanging wire installed on the back.
I’m an influencer and I love your products. How can we collaborate?
We’d love to! Fill out this form so we can learn more about you and we’ll get in touch: https://9thandwillow.com/shop/collaborate/
Do you sell wholesale?
No, but we do offer special pricing and exclusive benefits to designers in our Trade Program.
I’m an Interior Designer. How do I join your Trade Program?
You can fill out an application here: 9thandWillow.com/trade
Do you ship Internationally?
Currently, we are only shipping within the United States.
What happens if my order is damaged during shipment?
We’ll get started on a replacement right away. In order to file a claim with the shipper, we’ll need you to provide us with the following: a picture of the box/package, a picture of the shipping label, and a picture of the damaged product. We’ll take care of the rest.
What is your policy for defective or damaged items?
Whether it was our mistake or FedEx’s, we’ll definitely make it right. Just let us know and it will become our top priority.